Join Helena Puig Laurrari from Build Up and Daniel Burkhardt Cerigo from datavaluepeople to see what is possible when a social media analysis tool is made by and for peacebuilders. Phoenix is an open-source, non-commercial, customisable process and tool to support peacebuilders and mediators who want to work ethically with social media data to inform programming. To date, it has been used by Build Up, the UNDP, British Council and 18 civil society organisations across the Middle East and North Africa.